Hotel Management
COURSE DESCRIPTION
Our Hotel Management program is designed to cultivate highly skilled professionals who are adept at managing top-tier tourism and hospitality services. Through a comprehensive curriculum, we equip students with the practical knowledge and techniques essential for success in this dynamic industry.
COURSE CONTENT
- Overview of the hospitality industry
- History of hotel management
- Types of hotels and their operations
- Roles and responsibilities of hotel managers
- Guest check-in and check-out procedures
- Reservations and cancellations
- Guest inquiries and complaints
- Front office software and systems
- Effective communication skills
- Interpersonal relationships
- Problem-solving and decision-making
- Leadership qualities
- Guest satisfaction and loyalty
- Guest services standards
- Handling guest complaints
- Providing exceptional guest experiences
- Housekeeping operations and standards
- Room cleaning procedures
- Laundry and linen management
- Inventory control
- Planning and organizing MICE events
- Event management techniques
- Catering and banquet services
- Audiovisual and technical support
- Food and beverage operations
- Menu planning and development
- Food safety and hygiene
- Beverage service and bartending
- Foodborne illnesses and prevention
- HACCP (Hazard Analysis Critical Control Points)
- Food safety regulations
- Sanitation and cleanliness
- Hotel marketing strategies
- Revenue management
- Public relations
- Social media marketing
- Recruitment and selection
- Training and development
- Employee relations
- Performance management
- Practical experience in a hotel environment
- Observation of hotel operations
- Networking opportunities
- Effective verbal and written communication
- Active listening
- Public speaking
- Negotiation skills
INTERNSHIP
Internship Duration: 3 months internship is included in this 1-year course we will provide internship to each
student in different hotels and resorts i.e Serena, Ramada, Pearl-Continental, Marriott, grand ambassador,
Islamabad Hotel, Envoy, Crown Plaza, Millennium, Best western, Roomy signature, Hill view Hotel, Viridi and
Regency.
We assure you that you will meet the criteria for an internship after completion of theory and also you will meet criteria for the job in 5-star hotels after completion of theory and internship both.
SCOPE
The hospitality sector is growing at an incredible rate. Hotels open up every day around the planet, and millions of people worldwide are employed in the industry. If you can gain the skills necessary for this work, you can start a successful career anywhere you wish. This Hotel management course will give you all the essential knowledge and details, from front office management to food handling policies, to get you started on your hospitality career.
CAREER OPPORTUNITES:
- Hotels
- Motels
- Restaurants
- Resorts
- Food & Beverage Organizations
- Fast Food Chains
- Tourism Organizations
- Cruise Ships
- Caterers
- Airlines
- Multinational Companies
- Clubs
- Any food production unit
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